Model to Empirically Examine Organizational - MyAssignmenthelp.com

Question: Discuss about the Model to Empirically Examine Organizational Effectiveness. Answer: Introduction The development of a change management plan provides purpose as well as direction to the different management plans of the company (Hayes, 2014). The process of change management is important for better achievement of the organizational objectives. There are three elements of a change management plan namely situational awareness, supportive team culture as well as strategy analysis (pertaining to the change management). As opined by Hayes (2014), the change management can be defined as the process of planning as well as executing transformation in the organization so that there is a positive impact on the organization. In the given scenario, there are primarily two issues concerned with the study academy. The first issue is concerned with the free education given to the students and the negative attributes attached to it. The second problem is concerned with the students not paying the fees after completing their courses. The institute does not believe in taking advance fees from the students and hence they end up getting no fees from the students. These issues give negative impact on the effectiveness of the academy and on the profitability of the teaching academy. This document would provide an action plan for dealing with the current situation at the teaching academy. Appropriate solutions would be provided by keeping in mind the current problem situation at the academy. The document would commence with a change management and a human relations approach by understanding the specific policy needs. The structural design of the action plan would be provided which would illustrate the strategies, list of activities required and the people who would be responsible for the activities. The timelines for completing each activity would be defined along with the evaluation measures. The concluding part of this document would feature a reflection based on the personal capacity of leading the change and analyze the personal leadership strengths and the concerned areas for improvement. Change Leadership/Human Relations Approach As opined by Miner (2015), the Kurt Lewin model of the Change theory is concerned with the fact that the behavior of the individuals working in change process functions in the opposite directions. This theory focuses on the three aspects of the change process such as unfreezing, change and the refreeze model (Miner, 2015). The driving forces of the teaching academy is concerned with the fact that there is need to generate revenues which would help the owners to support the future batches of the students. These forces would help in pointing towards the direction of gaining positive organizational outcomes. These kinds of forces would drive the organization towards the equilibrium towards change. There are also restraining forces, which would force the organization to counteract the prevailing driving forces (Miner, 2015). The students may refuse to accept the implemented changes and this would make it difficult for the authorities to implement the changes. There may be stiff student r esistance in the initial stages of the plan. The unfreezing process of the change management process would help in the finding of the method to eliminate the old pattern, which was counterproductive. In this stage, it is important to driving forces that would direct positive behavior in the organization (Miner, 2015). The unfreezing activity can also be achieved by decreasing the level of restraining forces, which may negatively impact the change process. Cummings, Bridgman and Brown (2016) opined that it is important to move to the second level of change process in which there would be greater policies for achieving desired results. It is important to study the existing admission process in the teaching academy and then determine the loopholes in it. A new admission policy should be proposed that would aim to solve the existing problems. The process of refreezing is concerned with the establishment of the change as a new habit in the organization. This new policy should act as the new Standard Operating Procedures and should be followed by all the employees working in the teaching academy. There should be strict rules, which would prevent the operational processes to return back to the previous form. This step would make sure that the changes are well implemented in the organization and the employees are getting more comfortable with the changes (Miner, 2015). Change Management Approach As defined by Mitchell, Fredendall and Cantrell (2015), the Mc Kinsey 7 S model is used to increase the probability of organizational changes and how the organization can manage them in a holistic manner. It is important to focus on the seven factors that are inherent in the process of change. The teaching academy should develop a competent framework of efficient manpower that would be able to effectively carry out the organizational duties. There should be division of labor regarding the task allocation, reporting and there should be clear resource allocation so that the organizational goals are achieved. This is considered to be the most important process in the change management process in which the suitable policies are created in order to reach the business. There can be different kinds of policies made under this scenario, which involves the development of the step by step procedure plan (Mitchell, Fredendall Cantrell, 2015). The admission process needs to be strengthened so that the payment of fees becomes a mandatory process for taking admissions into the institute. There should be a strict policy regarding installment fees options, if it is present in the organization. The organization should not believe the employees based on the interpersonal comfort level and the trust factor. There should be proper documentation of the fees collected and it should be communicated to the students that admission would not be possible without the payment of the full fees. The teaching academy should implement necessary infrastructure that would help in the achievement of the objectives. There should be the implementation of financial reporting system that would help in solving the problems of the teaching institute. The core values of the teaching institute should be taken into account while designing the change management process (Singh, 2013). It is important to consider the present organizational culture and take corrective actions. The students should not be encouraged about the fact that education in a teaching institute cannot be free of cost and they need to pay a minimal charge for enrolling in the institute. The type of leadership is important to implement effective organizational change. The democratic leadership used in this situation would not help the owners to achieve their business mission. Hence, it is important to change their leadership, which would be beneficial for both the organization as well as the students (Mitchell, Fredendall Cantrell, 2015). There should be adequate number of staffs who would require for management of students including the admission process and the finance management. There should also be business development manager who can suggest the organization regarding ways of increasing the revenue of the organization. The employees would need adequate skills as well as competencies to interact well with the students. The employees should have good convincing capabilities as well as negotiation skills, which would help them to recover necessary costs from the students while giving them the necessary benefits. He should also have the skills to create and maintain good rapport with the students so that they cannot deny abiding by the organizational policies. Risk management There are various risks associated with the implementation of the new system at the training academy (McNeil, Frey Embrechts, 2015). On the first instance, there can be significant loss of students in the training institute who may no longer be interested to study in this specific institute. They may feel that the training module should be given free of cost and may not be willing to pay fees for the same. There may be significant reduction in the class sizes, which may imply that some teacher redundancy would be there. There may be more number of teachers than the pupils, which would be hard for the owners to sustain. This would also incur a financial loss, which would make the training institute to cut down costs in some other ways, which may be detrimental for the students. There can be an increase in the competition between the rival training centers. The teaching academy should take into account the risks and find suitable ways of solving them. It should give awareness sessions to the students saying that education cannot be gathered free of cost. It should be conveyed to them that they can expect better quality of teaching and other amenities if they pay a minimal tuition fee. There can be inaugural or early bird offers which can be provided to students who avail early enrollment. There should be other job tasks assigned to the redundant teachers such as managerial or administrative tasks, which would increase the center efficiency. It is also important to implement value added services in the teaching institute so that it gains competitive advantage. Structural Design of Implementation No. Name of the activities Time period Predecessor Assigned to Outputs Key performance indicator 1 Collecting the journal articles on leadership, human resource management Monthly Teachers, senior teachers, and mentors Increased awareness of human resource management and risk management Reviewing Internationally published journals Scholarly journals 2 Collection of articles on internet stories on leadership and managing people in teaching institutes Junior and senior teachers Measuring the responses frequency of the survey result 3 Reading the articles on change management Leaders and supervisors Seeking the advice from the seniors and experts 4 Meeting and discussion among the senior leaders regarding the expected members behavior Ongoing Teachers, senior teachers and part-time teachers Relevant decision making process 5 Managing and documenting the relevant data, supervising the entire areas Ongoing after November 2015 Senior leaders, managers and supervisors Increased awareness of people management Measuring the performance progress report 6 Rewards and recognitions for top students in the coaching Annually Senior leaders and managers of the institutes Excellent performance of leaders Improvement of desired staff behavior Quarterly performance review 7 Implementation of human resource strategies such as new leadership practices Part-timer teachers and senior teachers Teachers provide excellent coaching to the students Training and Development 8 Promotional strategies of the coaching institutes (Special discount on addition in spring season) 3 months Senior advisers and leaders Word of mouth practice among students Distribution of specification handbooks to make aware of the facilities to the students 8.1 Introduction of students referral schemes Low fees for highly demanded course Seasonal (4 months) Management staff Number of students in the couching in the institutes Observation of turnover India 9. Budget for overall organizational development Quarterly budget Human resource management More experience teachers are intended to join the institutes. Consequently, an increasing number of students are interested to take admission observing the growth and quality of education in the institutes Measurement of capital investment and profit and loss 9.1 Budget for organizational structural department Quarterly budget Human resource department Each department of the teaching institutes takes care of their own department. Consequently, the overall performance of the company goes effectively 9.2 Measurement the overall performance of all business departments including the students administration and quality assurance of department of the institutes Quarterly programs Leaders of student administration and human resource department Performance all departments are enhanced Quarterly review 10. Additional teaching hours provided for some particular subjects Monthly Senior teachers and student administration More students are on the queue for admission Comparing the present year performance and last year performance 11. One to one discussion with the students regarding their personal and educational issues Weekly Senior leaders and associates Development of open management style 12. Development of staff network Monthly Leaders and all teachers Enhanced support for teachers Increased awareness of other departments associated with teaching Improved communication 1. Potential issues of the leaders come into the discussion 2. Increased average attendance of all teachers 3. Increased number of students due to effective management of the institutes 13. Adoption of technology in the coaching institutes Almost a month IT staff of human resource department The performance of all departments are effectively measured All relevant information are effectively managed and tracked The promotional activities are effectively done Students have the access to technology such as Wi-fi. This helps them to search for relevant informant while taking coaching 14. Development of the pathway through the management track Almost a month 12.2 Generate formalized development track 1.Representation of the development track 2. Students development pathway 15. The review of supervisors and managers against the evaluation tools Quarterly review Leaders and senior supervisors Enhancement of teachers behaviors, attitudes and performance Scope for additional opportunity addressed Enhancement plans are redesigned 1. 40% enhancement in pre as well as post evaluation score 16. Development and mentoring of coaching programs 3 months Teacher specialists Developed monitoring and coaching programs 1. increased number of teachers development participants 2. Frequent of demonstration of expected teachers behaviors 3. Positive outcome in company survey on mentorship questions 17. Providing appropriate training and development programs Ongoing development programs 12 Human resource department The senior teachers are able to train the newly hired teachers and other associates Increasing number of mentoring and coaching programs Table 1: Action plan (Source: Self Made) Evaluation Strategy The above-mentioned action plan table presents the implementation of strategies of the coaching development plans to retain students. The implementation of the plan helps to overcome the problem that institutes faces in respect with the fees that students were not paying. The changed carried out the operation are assessed comparing the current performance of the institutes and the existing performance. To learn the positive impact of the changes, the performances of each activity are measured with some key performance indicators. It is evident that it is not possible for organizations to perform the operation with same existing strategies. Over the generation and external advancement, needs and demands of people change. Therefore, it is essential for an organization to develop new strategies based on the dynamic external environment. As the quality of education has been changing with the external trends, the educational institutes have become more conscious about the enhancement prog rams. Thus, for a coaching institute, several barriers such as competition, teacher redundancy and other significant barriers are there to hinder the growth. The small and medium size coaching institutes should depend on both short-term and long-term strategies to strengthen the position in the educational sector. It was studied in the literature review that short-term strategies help to resolve the present issues occurring in the organizations; likewise, the long-term strategies help to avoid the possible issues that could take place in the coming future. In addition to this, gaining the understanding from the literature review, change management strategies have been applied. The existing studies help to learn how change can be applied to a firm dealing with possible resistance (Langley et al. 2013). For example, the employees in the organizations often resist the change in the organizational structure due to the apprehension that they have to work under a new supervisor or leaders. The action plan has been developed observing the requirement of each department. In addition, considering the future market position of the institute, the strategies of each department has been developed. The activities presented in the table are identified based on the issues found in running the operation. In this context, Gibb, Haskins and Robertson (2012) commented that before developing or implementing the action plan, it is essential to identify the areas that need improvement. Thereby, at the initial stage, the qualities of teachers performance in coaching have been analyzed. For example, human resource management strategies such as leadership practices help to control and manage all staff and their performance. The leaders guide the teachers regarding their attitude and behavior towards the students. Likewise, the leaders also communicate with the students. In addition to this, an open management style mentioned in the action plan also helps to identify the potential issues i n the operation. Moreover, the parameter sets for each activity, helps to compare and contrast the performance. Based on the performance measured, the further or new development strategies can be designed and implemented. Additionally, it has also been identified that students do not rely on the institutes that have poor structure and functionally such as lack of experienced staff, lack of technological devices and management practices. Therefore, it can be mentioned that recommended management practices provided in the action plans adds the requirements that could help to resolve the identified issue. However, to implement all these strategies, it is essential to design a pathway that lead to the accomplishment of strategies. The implementation of the each activity should be carried out following the pathway mentioned in the action plan. Moreover, when an organization needs to implement a long-term strategy, the organization required a particular pathway. The development of staff network helps to recognize the activities of each staff. For example, the roaster of each staff can be maintained through the staff network. Based on the schedule, teachers attend their coaching classes. The overall functions of the institute can be easily maintained. Reflection The above-presented action plan and the discussion on the literature clarify how changes can be applied in an organization. I have gained knowledge regarding the change management and leadership practices. However, my ongoing degree course also helps me to design the change management and leadership programs. My understanding regarding the leadership development and change management practices increases my capability of implementing such as strategies. Nevertheless, my communication skills are not up to the mark; thereby, I may have to face certain barriers in implementing the leadership strategies. For example, if I am not able to communicate with other colleagues in the workplace, I will not be able to delivery any message or instruction. In addition to this, my decision-making skills are also not effective for taking or implementing a managerial decision. I have the ability to develop new and innovative leadership strategies. For example, if the workplace suffers from self-ego and arrogance of leaders, which lacks the communication between the staff and leaders, I recommend an open management style, where staff and leaders communicate with each other and discuss their personal and workplace issues. Nevertheless, to implement an open management style, I must require effective communication skills, which would help me to implement in the real workplace context. Even though, I have presented some key ideas in the action plan to implement the change without any failure, some particular areas such as the problem-solving, time management and process design of long term strategies remain as the significant barriers to me. This inefficiency proves that theoretically, I have much understanding about how a long-term strategy can be designed but when it comes to implementation; I have to face certain barriers like communication, problem solving and decision-making. I must mention that I have the ability of implementing change management strategies in the work, as I have learnt the possible resistance that I might face. In the literature review, employees usually raise the concern against management decisions in respect with organizational structure and culture. There can be a general belief that employees apprehend about the culture of new organizational structure, leadership practices and HRM practices. As the consequence, they resist the change in the workplace. Even so, the change can be implemented in the workplace. Based on my experience and knowledge gained from the existing literature, my first initiative will be communicating the change procedures to each level of department. According to Kelly, Wicker and Gerkin (2014) it is essential for an organization to inform its employees about the change, its purpose, the possible outcome and the methods. If the employees learn about the changes and its purpose, they contribute to the implementa tion of the change. However, Thoonen et al. (2011) also mentioned that an autocratic leadership often proves to be ineffective for change implementation. Thus, based on my experience, I would prefer to rely on a democratic management system, where I could involve other staff and their opinions about the organizational change context. In conclusion, it is worth mentioning that action plan has been designed through certain steps and purposes. Considering the major purpose and goals, each activity in the action plan has been developed. For example, the collection of journal on human resource and change management has been given in the action plan; the completion of this activity increases the knowledge about the leadership and change management practices. Likewise, the promotional activities have been put in the action plan as it helps to increase the awareness regarding the quality of education provided by institutes. Moreover, this activity has been designed to make the students aware of the quality of education they require. The activity of staff network helps to allocate the tasks to each individual staff based on their skills and qualifications. References Cummings, S., Bridgman, T., Brown, K. G. (2016). Unfreezing change as three steps: Rethinking Kurt Lewins legacy for change management.human relations,69(1), 33-60. Daicoff, S. S. (2012). 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